An executive who has led a $3 billion-per-year roofing company’s efforts to increase productivity and growth will serve as commissioner for the Virginia Department of Transportation.
Gov. Glenn Youngkin named Gerald Lackey as DMV commissioner, filling the post after Youngkin withdrew his job offer to Indiana officer Peter Lacy last year.
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Steve Hockstein/Harvard Studio.com
Lackey was VP of Business Optimization at GAF, the world’s largest roof manufacturer, where he helped launch a new, award-winning product line and eliminate thousands of hours of customer wait time.
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Prior to GAF, he worked at consulting firm McKinsey & Company, where he played a cost reduction role at a packaging company and implemented a lean operations program for an oil company. He has a Ph.D. in Social Psychology from the University of North Carolina.
The DMV’s performance has been at the heart of the Youngkin administration’s efforts to increase state government efficiency after the agency closed customer service centers during the pandemic and then reopened them for appointments only.
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During the General Assembly session, senators cited performance improvements at DMV, where the average wait time for customers fell from 37 minutes in 2019 before the pandemic began to 11 minutes in January.
Sen. Chap Petersen, D-Fairfax City, credited Youngkin’s new chief transformation officer, Eric Moeller, with the improvements.
Just before last fall’s election, voter registration in Virginia was scrambling to process a backlog of more than 200,000 voter transactions, including address updates and new voter registrations, received by the DMV from May through September. Elections Commissioner Susan Beals said the delays were caused by “intermittent network problems” within the Elections Department.
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DMV generates more than $3 billion in revenue for Virginia’s transportation funds and employs more than 2,200 associates at 76 customer service centers, 13 weigh stations and its Richmond headquarters. Linda Ford has been Acting Commissioner since January 2022.
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In May 2022, Youngkin rescinded his offer of the DMV post to Lacy, former head of the Indiana Bureau of Motor Vehicles, after The Indianapolis Star reported that Lacy resigned as head of the Indiana agency on April 27, 2022, a month before him had resigned announced departure date and “a day after he appeared drunk at a board meeting, slurred his words, acted confused and made an inappropriate statement”.
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Virginia State Capitol
01/29/1970 (Cutline): Capitol is focus for the work of the women lobbyists during the session.
Virginia State Capitol
1/23/1973 (Cutline): Perhaps a Last Look – Legislative Page David King, 13, looks at Thomas Jefferson’s model of the State Capitol, which may soon be removed from the building.
Virginia State Capitol
06/02/1962 (cutting line): Byrd (left) and Del. Pollard look at the model of the Capitol at yesterday’s committee meeting.
Virginia State Capitol
10/10/1963: Canteen of the Capitol.
Virginia State Capitol
03/13/1972: In the Capitol.
Virginia State Capitol
1/13/1962 (Cutline): Virginia’s Capitol earlier this morning, all set for Harrison’s dedication ceremony.
Virginia State Capitol
02/21/1968 (Cutline): Sign proclaiming ‘Fire Lane’ along the north side of the Capitol. Parked cars are almost bumper to bumper, but the fire chief is tolerant.
Virginia State Capitol
March 20, 1964: Easter service at the Virginia State Capitol
VA State Capitol
03-12-1974: In March 1974, Virginia’s First Lady Katherine Godwin (second front right) unveiled a painting of the Virginia Declaration of Rights at the State Capitol. The work of Jack Clifton of Hampton (front) was presented by the Virginia Daughters of the American Revolution; It commissioned the painting in conjunction with the Virginia Independence Bicentennial Commission. Assisting Godwin in the unveiling was Senator Edward E. Willey Sr. of Richmond and DAR Officer Mrs. John S. Biscoe.
Virginia State Capitol
01/29/1970 (Cutline): Capitol is focus for the work of the women lobbyists during the session.
Virginia State Capitol
1/23/1973 (Cutline): Perhaps a Last Look – Legislative Page David King, 13, looks at Thomas Jefferson’s model of the State Capitol, which may soon be removed from the building.
Virginia State Capitol
06/02/1962 (cutting line): Byrd (left) and Del. Pollard look at the model of the Capitol at yesterday’s committee meeting.
Virginia State Capitol
10/10/1963: Canteen of the Capitol.
Virginia State Capitol
03/13/1972: In the Capitol.
Virginia State Capitol
1/13/1962 (Cutline): Virginia’s Capitol earlier this morning, all set for Harrison’s dedication ceremony.
Virginia State Capitol
02/21/1968 (Cutline): Sign proclaiming ‘Fire Lane’ along the north side of the Capitol. Parked cars are almost bumper to bumper, but the fire chief is tolerant.
Virginia State Capitol
March 20, 1964: Easter service at the Virginia State Capitol
VA State Capitol
03-12-1974: In March 1974, Virginia’s First Lady Katherine Godwin (second front right) unveiled a painting of the Virginia Declaration of Rights at the State Capitol. The work of Jack Clifton of Hampton (front) was presented by the Virginia Daughters of the American Revolution; It commissioned the painting in conjunction with the Virginia Independence Bicentennial Commission. Assisting Godwin in the unveiling was Senator Edward E. Willey Sr. of Richmond and DAR Officer Mrs. John S. Biscoe.
richmond.com
https://richmond.com/news/state-and-regional/govt-and-politics/youngkin-taps-executive-as-new-head-of-department-of-motor-vehicles/article_528d7194-c8bc-11ed-a19d-b7cf84e7551c.html
