As families often do, the close-knit staff at Scheid Plumbing, Heating and Cooling of Whitehall often break bread, sit and laugh together and share their stories and experiences.
Their bi-weekly routine of eating lunch together may go unnoticed by the general public, but it’s exactly what makes their business the success it is — family: first, last, and always.
The family business, now in its third generation, operates in Whitehall and continues to provide family-friendly service to the wide variety of families, businesses, schools and communities it serves. And from sun to sundown – and all those late night hours when urgency and emergency are the enemy – those who work for Sheid Plumbing, Heating and Cooling provide the kind of response and service you would expect from family.
“We’re a family business – it’s a third generation company – and we serve many diverse communities,” said Jason Osborn, Sales and Installation Manager. “We go as far as Manistee, Big Rapids, Fremont, there really is no limit to where we go within reason. We do heating, cooling, plumbing in new homes. We go in and do it all – whether it’s electrical, mechanical or plumbing, we’ll do it. We go everywhere, we have quite a large service area. We do a little bit of everything. We do our best to take care of our customers. We always try to give them a good experience.”
Jason said the company has several licensed plumbers: “I think we have six or seven plumbers, and we have about that many heating professionals. Yes, we have a good workforce, I would say more than 20.”
And with spring in the air and summer just around the corner, business begins for the employees at Scheid Plumbing, Heating and Cooling.
“Air conditioning season is upon us, people are calling,” Jason said. “We’re running a special offer on air conditioners, $200 off. We have several financing options for those who want financing. We also repair with our 24-hour emergency repair service.
“In terms of plumbing, the Muskegon Catholic Schools recently had a water mains hiatus and we got over there and stayed all night and brought their water back to work with the town.
“And the newest side of our business that we’ve just started to branch out into is small dredging service, where we have a small fleet of smaller diggers that we can use to clear driveways and small properties. We can staff people to build pole stalls or similar small projects. We don’t build new houses, but the smaller projects, yes.”
As with all businesses, the COVID crisis of recent years has taken its toll on the Whitehall business. But it’s back and better than ever.
“As with any business, we’ve had to restructure how we operate (during COVID), how we protect our customers and things like that,” he said. “We did non-contact service calls. And although we’re over that now, our people always have masks and whatnot just in case our customers want us to dress up so we can maintain those protocols and procedures when we go into their homes, especially at our elderly who can be very sensitive to that kind of stuff.”