What Is a Samsung Appliance Extended Warranty?
With each appliance you buy from Samsung, you have an option of also buying an extended warranty. Samsung sells the added protection plans under its Care+ program. On Samsung’s website, the company says its warranties cover events such as mechanical breakdowns from normal wear and tear, damage from power surges and replacement of faulty appliances.
Owners purchase an extended warranty while the manufacturer’s basic warranty is still in place, and it takes effect once the manufacturer’s warranty expires. You can get coverage for as long as four years for certain appliances, but you’ll need separate plans for each Samsung product you buy. With these plans, you can keep your appliance running through the years without spending a lot of money on repairs.
Samsung has protection plans that benefit customers in several ways. First, there are no hidden costs once you purchase your plan. Customers don’t have to pay deductibles on approved claims. The company has 24/7 customer support, making it easy to troubleshoot a problem with an appliance and file a claim, if needed.
Samsung says its repairs get made by certified technicians, and it offers a 30-day guarantee on repairs. If a product has the same problem within 30 days of a repair, it will be repaired without another to count against the lifetime costs of repairs.
But customers who want more comprehensive home warranty protection may not like Samsung’s Care+ program. Each warranty covers only one appliance, such as your dishwasher or refrigerator. And there’s no coverage for the major systems in your home (plumbing, HVAC or electric). People who need that level of protection must further supplement their warranty.
Consumers who buy a product warranty must pay attention to their timing. Samsung requires you to buy the extended warranty within a year of activating a basic warranty. That normally happens when you purchase your product, so essentially you have a year to get coverage. Once the basic warranty lapses, you can’t add extended coverage for major appliances or Samsung electronics. Also, during the first year, all claims go through the initial warranty and its terms.
Samsung Appliance Extended Warranty Coverage and Plans
Coverage plans are available for a range of items, from washing machines to cooktops. Some come with extra benefits such as reimbursement for damage caused by a malfunctioning appliance.
A compressor for a refrigerator may also have additional protection from a factory warranty. The extended warranty for all appliances includes power surge protection. Some plans also include accidental damage coverage, but that will be available on a product-by-product basis. Samsung offers no add-ons available, so you can’t customize your coverage. You can transfer the plan if you sell the product by writing a letter to the warranty company notifying it of the sale.
How To Get a Samsung Appliance Extended Warranty
There are a few ways to obtain a Samsung extended warranty. The most straightforward is to add it to your appliance purchase. You can do this in person with a sales associate or add the coverage option to your cart if you’re shopping at Samsung.com.
If you want coverage at a later date, you can register your appliance online within the first year after your purchase when the product is still covered by the basic warranty. You’ll need to have your receipt, product number and model number to complete the process. You’ll have to make a separate payment.
Samsung offers warranties in 50 states, including California, Texas, Hawaii and Alaska.
Samsung Appliance Extended Warranty Cost
Samsung doesn’t provide a list of prices for its various warranty options. The cost of your extended coverage depends on the appliance you buy and the level of coverage you want. To get a quote for an extended warranty, you can either add a specific product to your online cart and look for warranty options, or call customer service.
Sometimes plans come at a discount. In June 2023, Samsung offered its two-year Care+ extended warranty for a refrigerator for only $39.99 instead of the regular price of $169.99. The three-year plan for the same item was $229.99. You can pay for your purchase all at once or use monthly payments to cover the expense.
How To File Samsung Appliance Extended Warranty Claim
To use your service plan from Samsung, you must file a claim. One way to do this is to call customer service at 866-553-3239. A customer service representative can help set up the claim and troubleshoot your appliance. You can also file a claim online at MyCarePlusClaim.com. If you’re registered, you can use your phone number and ZIP code to find your plan and file your claim.
The Samsung Care+ plans pay for repairs up to the cost of the item. If needed repairs meet or exceed the cost of the appliance, you can get a replacement under your warranty.
Samsung Appliance Warranty Customer Experiences and Reviews
Customer reviews on the quality of Samsung’s extended warranties are mixed. Some customers report having good experiences with the company and getting their problems solved, while others say they ran into issues communicating with customer service and getting certain repairs covered.
“I purchased a Samsung laundry machine. I used their website to register my product properly. Two years later, it broke (dryer was burned). I contacted Samsung warranty service via their website. Within three days, they came to my house to check the burned parts. They said it needed to change into a new parts. Then, two days later, they came again with a new parts and fixed my broken laundry machine for free!” — Koji via Trustpilot
“We have a Samsung washing machine, which came with a five-year warranty. After never having any issues, unbelievably, it developed a fault two days after the warranty ran out. Called Samsung warranty, and as a good will gesture, they sent an engineer out to repair the machine… First-class service.” — James via Trustpilot
“When I bought my fridge/freezer, it came with a five-year warranty. Not so. The last two years only cover the motor, apparently. Which, of course, is not the bit that needed fixing — that was the fan, which had already been fixed at less than two years old. No point buying so-called ‘premium’ brands if you’re going to have to replace it in a few years anyway. Very disappointing.” — Nicky via Trustpilot
“Worst company ever! My washing machine door seal leaked after a month, which they repaired. It continued to leak, and they are telling me the second repair does not come under warranty, as it’s not a manufacturing defect!” — Aretha via Trustpilot
What To Consider Before Buying a Samsung Appliance Extended Warranty
To evaluate an extended appliance warranty from Samsung, estimate the cost and value. Adding the warranty to your appliance purchase increases the upfront cost. If you never need a repair, you may not see the value in that initial expense.
Also consider the average cost of making common repairs to your appliances — and the lifespan you expect out of your appliance. Warranties usually only cover repairs for the first few years, so you may still have to pay out of pocket for repairs if you keep your appliance for many years.
Samsung Appliance Extended Warranty vs. Home Warranty
Compared to other home warranties, Samsung’s extended appliance warranty is limited. It can keep your Samsung products in working order, but that’s it. You can’t extend coverage to other appliances or to older Samsung items. Also, the amount you pay for coverage may be more than you need because you have to buy coverage for each appliance.
A complete home warranty usually comes at a low monthly premium and offers coverage for appliance repairs as well as your heating, electrical and plumbing systems. Most homeowners will find a full home warranty to be more useful than individual appliance warranties.
Top Home Warranty Companies for Appliances
For more comprehensive coverage, check out plans from our top home warranty providers. Liberty Home Guard is a sound choice for anyone who wants to customize their coverage, with three different base plans and more than 20 add-ons. Liberty Home Guard covers all types of home appliances as well HVAC, electrical and plumbing systems.
American Home Shield offers plans with protection for home systems, appliances and roof repairs. You can add coverage for pools, wells and septic tanks.
Compare Samsung Appliance Warranties to Competitors
When comparing Samsung’s warranty to other companies, you can see that there may be better options if you are looking for complete coverage.
The Bottom Line: Is a Samsung Appliance Extended Warranty Worth it?
People looking for protection on one or two new Samsung appliances may find it worthwhile to pay for an extended warranty. They can get parts and labor covered on mechanical breakdowns and other problems for up to four years with certain plans.
However, customers cannot get coverage for home systems. They will need to purchase additional coverage or go without. Consumers should consider how many items they need protected when deciding whether to buy a Samsung appliance extended warranty.
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