FAMILY WITH THIS BRAND NEW ROOF. WELL, IT’S SAFE TO SAY GETTING A NEW ROOF ISN’T CHEAP, SO YOU CAN ONLY IMAGINE ONE COUPLE SURPRISED WHEN THEY CAME HOME TO A BRAND NEW ROOF UNEXPECTEDLY. THEY WERE CRAWLING ALL OVER. ROOF IS OFF. AND THEN THERE WAS ONLY ONE PROBLEM WITH THAT. WE DIDN’T ORDER A ROOF. IT WAS A NEARLY $30,000 SURPRISE FOR ONE LOCAL COUPLE. THE BIG ROOF. DIFFICULT. STEEP. WE’RE IN HOCKEY TOWN AND WE GET A PHONE CALL LIKE AT 930 IN THE MORNING, AND IT WAS OBVIOUSLY A GUY THAT WAS FRAZZLED. HE’S LIKE, WELL, I HATE TO TELL YOU THIS, BUT WE’RE ABOUT 75% OF THE WAY THROUGH TAKING OFF YOUR ROOF. AND WE’RE LIKE LOOKING AT EACH OTHER, GOING, THIS IS NOT GOOD. THE MISTAKE STARTED WITH THE WRONG ADDRESS. OUR OUR SALESMAN SENDING OUT A TEXT MESSAGE TO OUR INSTALLERS OR TO OUR CREW OF WHERE TO GO. HE HAD PUT ONE NUMBER IN THE ADDRESS INCORRECTLY INTO THAT TEXT MESSAGE, BUT THE CREW DIDN’T REALIZE IT UNTIL THEY HAD TORN OFF THE WRONG FAMILY’S ROOF. SO OF COURSE THEY HAD TO FINISH WHAT THEY STARTED. THEY JUST HANDLED IT IN THE BEST POSSIBLE. WAY BECAUSE YES, THEY MADE A MISTAKE, BUT THEY SWIFTLY ACTED. THEY FOUND. US. FIRST OF ALL, THEY HAD TO GO TO NEIGHBORS TO TRY TO FIND OUT WHO OWNS THIS HOUSE. THEY FOUND US, TRACKED US DOWN, AND THEN NOT ONLY DID THEY PUT ON A ROOF VERY QUICKLY, BUT THEY GAVE US AN UPGRADE ON THE ROOF. THE SINNERS WEREN’T UPSET, BUT INTRIGUED AT THE COMPANY’S INTEGRITY. POSTING THIS TO SOCIAL MEDIA. AS FOR THE HOME JUST DOWN THE BLOCK THAT WAS THEIR ORIGINAL CLIENT, THEY EVENTUALLY HAD THEIR ROOF INSTALLED, JUST DELAYED BY A COUPLE DAYS. IT’S A GOOD LEARNING EXPERIENCE FOR OUR OFFICE. UM, I MEAN, IT’S A MISTAKE. BUT IT’S CERTAINLY NOT A MISTAKE. THAT’S I MEAN, IT I WHAT IT IS.
Oklahoma company has learning experience after reroofing wrong house
It was a $30,000 mistake and a family has a brand new roof.
Updated: 6:20 PM CST Feb 19, 2024
What would you do if you got a new roof for free?What could have been a disaster turned into a learning experience for an Oklahoma company after they reroofed the wrong house. It was a $30,000 mistake and a family has a brand new roof.It’s safe to say getting a new roof installed isn’t cheap. One couple was surprised when they came home to a brand new roof, unexpectedly.”They were crawling all over, roof is off, and then there was only one problem with that: we didn’t order a roof,” said Deborah Senner, who got a new roof by accident.It was a nearly $30,000 surprise for one local couple.Get the latest news stories of interest by clicking here.”Big roof. Definitely steep,” said Doug Gray, the owner of Graco Roofing and Construction.The mistake started at the wrong address.”We’re in Hochatown and we get a phone call at 9:30 in the morning. It was obviously a guy that was frazzled. He’s like, ‘I hate to tell you this, but we’re about 75% of the way through taking off your roof,’ and we’re looking at each other like, ‘Well, this isn’t good,” Deborah said.The crew didn’t realize it until they had torn off the wrong family’s roof.”Our salesman sending a text message to our installers, went to our crew of where to go. He had put one number in the address incorrectly into that text message,” Graco said.Of course, they had to finish what they started.>> Download the KOCO 5 App”They just handled it in the best possible way. Because yes, they made a mistake but they swiftly acted. They found us, first of all. They had to go to neighbors just to find out who owns this house. They found us tracked us down, not only did they put on a roof, but they gave us an upgrade on the roof,” Deborah said.The Senners weren’t upset but intrigued at the company’s integrity, who posted to social media. Their original client, who was at a home down the block, eventually had their roof installed, just delayed by a couple of days.”It’s a good learning experience for the office. I mean it’s a mistake, but it’s certainly not a mistake that, it is what it is. Just move on. Just fix it and make it right,” Graco said.Top Headlines2 drivers dead after head-on crash on State Highway 9 in Pottawatomie County, OHP saysPolice arrest suspect after driver hits cars, crashes into northwest Oklahoma City homeIs Caitlin Clark headed to the WNBA? Here’s what the star has said about her future plansOU softball team honors Toby Keith with new helmet decalBiker dies in hospital after crashing in Oklahoma City
What would you do if you got a new roof for free?
What could have been a disaster turned into a learning experience for an Oklahoma company after they reroofed the wrong house. It was a $30,000 mistake and a family has a brand new roof.
It’s safe to say getting a new roof installed isn’t cheap. One couple was surprised when they came home to a brand new roof, unexpectedly.
“They were crawling all over, roof is off, and then there was only one problem with that: we didn’t order a roof,” said Deborah Senner, who got a new roof by accident.
It was a nearly $30,000 surprise for one local couple.
Get the latest news stories of interest by clicking here.
“Big roof. Definitely steep,” said Doug Gray, the owner of Graco Roofing and Construction.
The mistake started at the wrong address.
“We’re in Hochatown and we get a phone call at 9:30 in the morning. It was obviously a guy that was frazzled. He’s like, ‘I hate to tell you this, but we’re about 75% of the way through taking off your roof,’ and we’re looking at each other like, ‘Well, this isn’t good,” Deborah said.
The crew didn’t realize it until they had torn off the wrong family’s roof.
“Our salesman sending a text message to our installers, went to our crew of where to go. He had put one number in the address incorrectly into that text message,” Graco said.
Of course, they had to finish what they started.
>> Download the KOCO 5 App
“They just handled it in the best possible way. Because yes, they made a mistake but they swiftly acted. They found us, first of all. They had to go to neighbors just to find out who owns this house. They found us tracked us down, not only did they put on a roof, but they gave us an upgrade on the roof,” Deborah said.
The Senners weren’t upset but intrigued at the company’s integrity, who posted to social media. Their original client, who was at a home down the block, eventually had their roof installed, just delayed by a couple of days.
“It’s a good learning experience for the office. I mean it’s a mistake, but it’s certainly not a mistake that, it is what it is. Just move on. Just fix it and make it right,” Graco said.
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https://www.koco.com/article/oklahoma-company-reroof-wrong-house/46859011
