There are dozens of HVAC and plumbing companies in the Southlake area to choose from. How can you possibly know which one to choose?
Industry marketers say three words keep popping up when they survey homeowners making this decision – convenience, competence and trust.
BillyGO is applying to be your air conditioning and plumbing company, so let’s submit our resume. We want you to see how we’re doing on things that matter to customers.
Easy scheduling – From our first day of business, we have encouraged our customers to make service appointments using the Smart Scheduler on our website at the day and time that works best for them. No making calls, no waiting on hold.
7/24/365 availability – The service must be available whenever you need it, as emergencies can endanger life and property. You don’t want to wait for a gas leak to be fixed, or an air conditioner that shuts off at 100 degrees. BillyGO offers emergency HVAC repairs and installations at any time.
Punctual service – There is no need to wait half a day or more for a service technician. BillyGO pioneered the move to one-hour service window appointments in 2018, and others are still trying to match our exceptional on-time performance, which is in the 93-95% range.
service area – Check a company’s website for a service area map or list of cities to make sure they serve your area. Like most companies, we don’t plan outside of our service area. We do this so we can keep our promise of service to you. Southlake, Grapevine and Colleyville are central to our service area.
customer portal – OK, we’ve topped the deck with this addition as most companies don’t provide a secure portal for customer communication. We do it. You have online access to all service documents, offers, scheduled appointments and more anytime, anywhere. Now you don’t have to frantically search for paper files.
Licensed – The state of Texas requires service technicians to pass extensive testing and obtain a state license. Professionals carry their licenses with them at all times and are happy to show them to you. All billyGO AC technicians and plumbers are licensed in Texas.
Insured – Legitimate contractors have general liability insurance that covers property damage resulting from error or negligence. Insurance coverage also includes injury to persons on premises, including customers and employees of the service provider. BillyGO is fully insured to protect you, your property and our employees.
Organized – Pros come with the tools and commonly needed parts for the job. They work efficiently but take the time necessary to get the job right the first time. Our technicians will respect your home and clean up the work area when you’re done.
compliance with building codes – Not all, but many jobs require a building permit and subsequent city tour. Codes vary from city to city, but true professionals know them all, and they will obtain permits and schedule inspections for you. Approval and compliance are built into our service management software.
professionalism – Appearance matters. Technicians who appear smartly dressed and listen to you before making recommendations inspire more and more trust. Our service technicians wear uniforms with our logo clearly visible,
workers versus contractors – We only send our own employees to your home, no contractors. All of our service technicians are background and drug tested for your safety and confidence.
guarantees – Warranties on equipment, parts and labor give you peace of mind. We fix things right the first time, but if something does go wrong you’re covered. BillyGO offers comprehensive warranty coverage for equipment, parts and labor.
Accurate estimates and transparent prices – Ask for prices before agreeing to carry out any work. We’ll tell you in advance what the job will cost, no matter if it takes longer than we originally thought.
customer reviews – Check online customer reviews on Google and social media. You’ll find a variety of reviews for each company, so look for those with higher overall ratings. BillyGO has an A+ Better Business Bureau rating with a score of 4.86 out of 5 and more than 645 Google reviews averaging a 4.8 out of 5.
We built billyGO to respect our customers’ busy schedules. With our online appointment scheduler and dynamic scheduling software, you can securely set the day and time for your appointment so you can make the most of your time.
We know our reputation depends on delivering real value by providing quality work and getting every job right the first time. We hope that you will make an appointment with billyGO for your next plumbing, air conditioning or heating service.