Samsung Electronics America underscored its leadership in products and services, being ranked #1 for “Total Product Quality and Service” for televisions and home appliances in the 2022 American Customer Satisfaction Index Survey.1,3 The company was an industry leader in the following areas for its excellent product quality , Service Repair, Mobile App Reliability, and Warranty Coverage:
- #1 in overall customer satisfaction for TV
- #1 in overall product quality for television
- #1 in Quality of Service for TV
- #1 in overall product quality for home appliances
- #1 in quality of service for home appliances2
- #1 in home appliance service repairs
The American Customer Satisfaction Index Survey (ACSI) is the only cross-industry measurement of customer satisfaction in the United States. Since 1994, the survey has been the leader in analyzing consumer sentiment about the products and services they use most.
Between July 2021 and June 2022, the ACSI Household Appliance and Electronics Study surveyed nearly 5,500 US consumers who recently purchased appliances from leading manufacturers to rate the quality of their experience across a variety of categories. Between April 2022 and June 2022, the ACSI TV study surveyed nearly 1,500 US consumers who recently purchased televisions from leading manufacturers to rate the quality of their experience across a variety of categories.
The survey evaluates 10 key product touchpoints: Durability, Exterior Design, Website Satisfaction, Mobile App Reliability, Mobile App Quality, Warranty Coverage, Courtesy and Helpfulness of Service Technician, Service Fix Result, Service Fix Timeliness, and Ease of Service Organization.
“We are honored to receive this award from The ACSI and are grateful to our valued customers. Samsung is committed to continuing to invest in our extensive customer-first options and fostering our commitment to providing our customers with the best service experience.” said Mark Williams, vice president of customer care at Samsung Electronics America.
As part of Samsung’s ongoing commitment to consumers, the company continues to invest in its technical training centers, technician training programs and national skill competitions, and is expanding its service network coverage of authorized technicians. Samsung also continues to invest in product quality and initial quality detection for early monitoring and resolution of quality problems, and expand customer-facing digital channels to enable fast and convenient communication.
To learn more about Samsung’s commitment to quality customer service, visit Samsung.com.
1 Based on the 2022 US Customer Satisfaction Index survey of customers rating their own devices.
2 ACSI is a registered trademark of American Customer Satisfaction Index LLC.
3 Samsung equals three other brands in quality of service.
news.samsung.com
https://news.samsung.com/us/samsung-ranks-highest-acsi-2022-product-service-quality-tv-home-appliances/
